Monthly Archives: January 2012

Advice on Cell Phone Purchases from the BBB

January 31st, 2012

If you use your cell phone to make payments online, the Better Business Bureau (BBB) has some advice for you.

The BBB points out that as much as we like to think of our smartphones as mini-computers, they have not quite reached that point. While your home computer has significant security software, often your phone does not. The BBB recommends that if security software is available for your phone, you should purchase it to keep your transactions as safe as possible.

The BBB also suggests you check your contract with your cell phone provider to make sure you are protected if something does go wrong. Consumer Reports released a recent analysis showing that your level of protection against financial liability will vary depending on your wireless carrier’s policies and your cell phone contract. Read the fine print to verify that you are protected, and if something is not clear, contact you provider for clarification.

One other thing to look out for, according to the BBB, is fake applications. A fake app can steal your information if it is installed on your phone. Research and review an application before downloading it to make sure no one else is having problems with it.

Following this advice will help prevent any nasty surprises on your cell phone bill and your bank statement.

Sarelson Law Firm – Miami litigation attorneys

 

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Overseas Cell Phone Billing a Slap in the Face

January 30th, 2012

Americans traveling abroad are often shocked at the size of their cell phone bill when they return home. It does not take much phone use to rack up hundreds and sometimes thousands of dollars in charges.

Los Angeles resident Lisa French made it a point to be careful on her recent trip to Japan. “I was advised not to make any phone calls, as phone calls overseas are very, very expensive,” she says.

Text messaging is expensive, too, and something she planned on avoiding. An alert came up on her phone shortly after she arrived, warning her of possible data charges. She was not worried, though, because she did not plan on spending much time online.

A few days into her trip, French checked her account online. “I found at the very bottom – very hard to read – that I had $462 in roaming charges,” she says. “It was like a slap in the face.”

Consumer advocates have been trying to change the way cell phone companies handle overseas billing for their customers. The warnings that pop up on your phone are a result of their efforts. The best thing you can do, they say, is to be informed.

You can buy a prepaid phone when you arrive or turn off your phone’s roaming function. You can also turn off your phone completely, turning it on only when you are in a free Wi-Fi hot spot.

When you hear warnings about overseas cell phone charges, take them seriously. It could save you a lot of money.

Sarelson Law Firm – Miami litigation lawyers

 

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Is Google Guilty of Antitrust Violations?

January 27th, 2012

After Google unveiled its new feature known as “Search Plus Your World”, some antitrust experts are worried that the search giant has stepped over the line.

Google’s new search tailors its results to individual users by using Google’s social network, Google+. When used, the new search contains results from Google+ posts and profiles. Absent from the results are anything from the much larger Twitter and Facebook.

“Google runs a very high risk of being found in violation of antitrust and competition laws,” said Ted Henneberry, a partner at Orrick, Herrington & Sutcliffe’s antitrust group. “The issue raised by Google’s new announcement is how it potentially increases its dominance and furthers its discriminatory treatment of rivals.”

Google defends itself by saying that users benefit from Search Plus Your World, and points out that the company has no legal obligation to boost its rivals’ services.

“The laws are designed to help consumers benefit from innovation, not to help competitors,” said Adam Kovacevich, a spokesman for Google.

The difficulty with Google’s position, though, is that it can most likely be defined as a monopoly. With control of over two-thirds of the U.S. search market, experts say it is legally within the realm of monopoly.

We wonder whether anyone will pursue Google on antitrust violations, and if so, what the result will be.

Sarelson Law Firm – Miami litigation attorneys

 

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